Privacy Policy

Last updated: May 20, 2026

1. Information We Collect

When you use RealtyLens, we collect the following types of information:

2. How We Use Your Information

We use the information we collect to:

3. Data Storage & Security

Your data is stored securely using industry-standard encryption. Videos and analysis results are stored in cloud infrastructure with access controls. We use JWT-based authentication to protect your account.

4. Data Sharing

We do not sell your personal information. We may share data with:

5. Your Rights

You have the right to:

6. Data Retention

We retain your data for as long as your account is active. When you delete your account, we remove your personal information and uploaded videos. Anonymized usage data may be retained for analytics purposes.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform.

9. SMS Messaging Privacy

When you opt into the RealtyLens AI Concierge SMS program by linking your mobile number, we collect and store:

No mobile information shared with third parties for promotional or marketing purposes. Mobile opt-in data and consent are not shared with any third parties.

We share message content only with the carrier that delivers the message (Twilio) and the AI model providers that generate replies (subprocessors). These subprocessors are bound by contract to use the data solely to deliver the service.

To opt out of SMS at any time, reply STOP to any message from your assigned RealtyLens line, or unlink your phone in dashboard settings. Opting out removes the verified phone link and stops further SMS from your assigned line; it does not delete prior conversation history.

10. Contact

For privacy-related questions, contact us at tryrealtylens@gmail.com.