When you use OpenRealtor, we collect the following types of information:
Account information — email address and password when you register
Property videos — walkthrough videos you upload for analysis
Analysis results — floor plans, condition scores, listing copy, and other outputs generated from your videos
Usage data — how you interact with the platform, features used, and performance metrics
2. How We Use Your Information
We use the information we collect to:
Provide and improve the OpenRealtor analysis service
Generate property reports from your uploaded videos
Communicate with you about your account and service updates
Monitor and improve platform performance and reliability
Comply with legal obligations
3. Data Storage & Security
Your data is stored securely using industry-standard encryption. Videos and analysis results are stored in cloud infrastructure with access controls. We use JWT-based authentication to protect your account.
4. Data Sharing
We do not sell your personal information. We may share data with:
AI service providers — to process video analysis (videos are sent to AI models for analysis only)
Cloud infrastructure providers — for storage and hosting
Legal requirements — when required by law or to protect our rights
5. Your Rights
You have the right to:
Access the personal data we hold about you
Request deletion of your account and associated data
Export your analysis results and reports
Opt out of non-essential communications
6. Data Retention
We retain your data for as long as your account is active. When you delete your account, we remove your personal information and uploaded videos. Anonymized usage data may be retained for analytics purposes.
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform.